Answer first
New therapists learn scalp basics, hygiene, product knowledge and the honesty rules first, then shadow experienced staff and practise each step under supervision before working on their own. They are trained to spot signs that need a doctor and to explain plainly rather than sell.
Foundations
Hair cycle, common causes of thinning, scalp conditions to refer, hygiene and equipment care.
Hands-on practice
Shadowing, supervised sessions and checks on each step of a treatment.
Communication
Clear explanations in the client's language, realistic timelines and no pressure selling.
Questions
Are therapists doctors?
No; they are trained in scalp care and refer medical concerns to doctors.
Can I ask for an experienced therapist?
Yes, mention it when booking.